About

Founded

2013

Headquarters

San Francisco, California

Industry

Work Collaboration & Productivity

Company Description

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.

Quick Links

Website Jobs

Funding

Total Raised

$203.6 million

Valuation

$1.7 billion

Significant Investors

Sequoia Capital, Battery Ventures, Uncork Capital, Threshold Ventures, Salesforce Ventures, Elad Gil

Company Traction

In June 2022, Front surpassed 8,000 customers, including Dropbox, Mailchimp, GoDaddy, Hootsuite, Shopify, Lydia, Branch, Carvana, Culture Amp, ClickUp, and sennder.

As of June 2022, Front’s net retention was 130%+, and daily active users were 75%+.

Leadership Team

Mathilde Collin: Co-Founder & CEO of Front. Former Project Manager at Concord.

Laurent Perrin: Co-Founder & CTO of Front. Former Technical Architect at faberNovel.

Mohammed Attar: Chief Product, Design, and Engineering Officer at Front. Former VP of Product & Engineering at Twilio.

Ashley Alexander: Chief People Officer at Front. Former Head of HR, Experiences Business and Trips at Airbnb.‍

Jenny Decker: CFO at Front. Former Head of Corporate, S&M, G&A and Support FP&A, Finance and Strategy at Atlassian.

Press

TechCrunch (September 1, 2022): Pitch Deck Teardown: Front’s $65M Series D deck

Front Blog (June 28, 2022): Front Raises Series D at $1.7B Valuation, Joins List of only 10 other SaaS Unicorns Founded and Led by Women

TechCrunch (September 15, 2021): Front introduces customer-centric features with deeper CRM integration

Front