About

Founded

2016

Headquarters

Berlin, Germany

Industry

Artificial Intelligence (AI)

Company Description

Ultimate is the world’s leading customer support automation platform — helping businesses scale their customer service with conversational and generative AI.

Quick Links

Website Jobs

Funding

Total Raised

$40 million

Valuation

Undisclosed

Significant Investors

HV Capital, Maki.vc, OMERS Ventures, Felicis Ventures, Techstars

Company Traction

As of August 2023, Ultimate.ai customers include Finnair, TransferGo, Taskrabbit, Deezer, Vandebron, Posti, and Telia.

As of August 2023, Ultimate.ai has rated 4.6/5 stars from 122 reviews on G2.

As of December 2020, Ultimate.ai claims it can automate 80% of customer requests and supports 109 languages.

As of December 2020, Ultimate.ai has ~100 customers.

Leadership Team

Reetu Kainulainen: Co-Founder & CEO of Ultimate.ai. Former Co-Founder & CEO of Culinar.

Sarah Al-Hussaini: Co-Founder & COO of Ultimate.ai. Former Business Development Associate at Techstars.

Jaakko Pasanen: Co-Founder & Chief Science Officer of Ultimate.ai. Former Co-Founder of Culinar.

Simon Munch-Andersen: CTO at Ultimate.ai. Former CTO at Clue by Biowink.

Brónagh Crowley: VP of Sales at Ultimate.ai. Former VP of Sales, Emerging Products at Hopin.

Press

TechCrunch (December 3, 2020): ultimate.ai scores $20M for a supportive approach to customer service automation

Ultimate.ai